Sneak Peek
Online short course in Accommodation Management
The hospitality, tourism, events and catering services industry is a very broad sector with a huge range of different businesses within it. Take your career further with a customer service focus, and elevate your products and services.
The sector within which you operate an accommodation provider is vast! This course will help you create a successful business. Each sector will have different customer and audience needs and this will be an important consideration when you think about ways in which you will operate.
What is covered in this course?
LESSON 1 THE INDUSTRY
Introduction
The accommodation industry
The scope of the industry
Establishment size
Franchising
Skills & considerations for working in the service sector
A focus on teams
Review what you have been learning
LESSON 2 DESIGNING ACCOMMODATION
Introduction
Design considerations – public areas
Design considerations – the bedroom
A focus on bedroom furniture
Toilet and bathroom facilities
Décor
Facilities
Maintaining outdoor areas
Review what you have been learning
LESSON 3 RESERVATIONS
Introduction
How are reservations made?
Handling changes to bookings
Overbooking
Registration of guests
Legal responsibilities
Review what you have been learning
LESSON 4 HOUSEKEEPING
Introduction
Flooring
Cleaning furniture
Toilets & bathrooms
Pest control
Tools & equipment
A focus on bedroom linen
Effective purchasing –non-equipment
Health and safety considerations
Review what you have been learning
LESSON 5 CUSTOMER SERVICE
Introduction
Leadership
Customer interaction skills
Review what you have been learning
LESSON 6 FOOD AND BEVERAGE SERVICE
Introduction
Types of food & beverage service
Scope of food service
Kitchen design & equipment
Equipment design – commercial kitchen
Review what you have been learning
LESSON 7 MAINTENANCE
Introduction
Maintenance
Daily, periodic and planned preventive maintenance
Frequent maintenance problems
Workplace health and safety
Management of hazards & risk
Review what you have been learning
Final assessment
How does this course work?
You can enrol at any time.
Once you have paid for the course, you will be able to start straight away.
Study when and where you like. Work through at your own pace.
You can download your study-guide to your smart phone, tablet or laptop to read offline.
There are automated self-assessment tests you can complete at the end of each lesson. You can attempt these as many times as you wish and each time, upon completion, you can see your results. You will need internet access to complete the self assessment tests.
At the end of the course, you are presented with a large assessment which can be attempted online, anywhere, anytime. If you achieve a 60% pass in the exam; you immediately receive a downloadable certificate of completion with your name on it.